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IT Helpdesk 채용중입니다.

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Job Summary:
[Primary responsibilities]
•             Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
•             Following up on any outstanding issues with customers regarding the status and closure of incidents/requests
•             Provide VIP Support for Executives
•             Troubleshooting and resolving all hardware, software, and network problems
•             Escalate issues to third-level support teams
•             Document procedures, FAQs, and inventory of assets
•             Must be willing to travel up to 10 % of the time

[Qualifications]
•             Strong working knowledge of core applications including Windows 7/10, Microsoft Office, Imaging Software, SCCM, and Active Directory
•             Experience with Helpdesk ticket tracking software and remote desktop support tools
•             Excellent problem-solving, communication, and interpersonal skills
•             Ability to prioritize and organize work to meet defined SLA's
•             Be able to work as a team member
•             Android mobile in corporation experience
•             Mac in corporation experience is a plus
•             Excellent communications and customer support skills

[Requirements]
•             Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and/or experience
•             Knowledge of Windows 7/10/11, Office 2016/2019/2021, PC hardware, Remote Support, and VPN
•             Must be able to have strong English speaking and writing skills